Refund & Return Policy

Last updated: June 1, 2026

Code7 provides digital services including software development, product engineering, infrastructure and DevOps support, branding, digital services, business automation, training, and related consulting services.

Because these services are custom, time-based, and often begin immediately after approval, they are generally not returnable in the same way as physical goods.

1. Nature of services

Code7 mainly provides custom, project-based, and digital services. By engaging Code7 through the website, email, quotation, proposal, invoice, statement of work, or another written agreement, the client accepts this policy.

2. Discovery, consultation, and planning work

Any paid consultation, audit, discovery session, workshop, planning engagement, or strategy work is non-refundable once the session has been delivered or the work has started.

If a session is prepaid and cancelled with at least 48 hours’ notice, Code7 may reschedule the session or issue service credit at its discretion.

3. Project deposits and advance payments

Deposits, retainers, booking fees, and advance payments reserve team capacity, planning time, and delivery slots. Unless a signed agreement states otherwise, these payments are non-refundable once onboarding, research, design, development, setup, or provisioning has started.

For milestone-based work, payments for completed milestones are non-refundable. If a project is paused or terminated, the client remains responsible for work completed, hours used, approved deliverables, and third-party costs already incurred.

4. Recurring and managed services

For recurring services such as support, maintenance, cloud management, automation support, or digital growth work, fees already billed or paid for the active billing period are non-refundable unless otherwise agreed in writing.

To avoid renewal charges, cancellation notice must be provided before the next billing cycle begins.

5. Third-party costs

Payments made for third-party services or products are non-refundable once purchased, provisioned, or committed. This includes domains, hosting, cloud usage, software licenses, plugins, themes, ad spend, messaging credits, SaaS tools, and other external vendor costs.

6. Client delays

Refunds will not be issued for delays caused by missing content, approvals, credentials, feedback, or other client-side dependencies. Delivery timelines may be extended accordingly.

7. Partial refund eligibility

A partial refund may be considered only when paid work has not started, a payment was made in error, or a signed agreement expressly allows a refund.

Any approved partial refund may be reduced to reflect time spent, work completed, payment processing fees, and third-party costs already incurred.

8. Business outcome disclaimer

Code7 does not guarantee specific commercial outcomes such as rankings, sales, revenue growth, user adoption, funding, approvals, or market success. Refunds are not issued solely because expected business outcomes were not achieved.

9. How to request a refund review

To request a refund review, email info@code7.ai with your full name, company name, invoice or reference number, payment date, amount paid, reason for the request, and any supporting documents.

If a refund is approved, it is normally processed through the original payment method within 7 to 14 business days, subject to bank or payment provider timelines.

10. Chargebacks

Before initiating a chargeback or payment dispute, the client agrees to contact Code7 first so the issue can be reviewed in good faith. Unjustified chargebacks may result in suspension of active work or recovery actions where permitted.

11. Changes to this policy

Code7 may update this policy from time to time by publishing a revised version on the website. Continued use of the website or services after an update means acceptance of the revised policy.